Returns & Exchanges

At KuKirin, we want you to be completely satisfied with your high-performance electric scooter. If you are not happy with your purchase, you can return your item within 14 days of delivery provided it is in original, unused condition.

1

Initiate Your Request

Contact our support team at [email protected] with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

2

Pack Your Product

Securely pack the scooter and all original accessories, including the charger and manual, into the original factory packaging to prevent damage during transit.

3

Ship to Service Center

Affix the provided shipping label or use a tracked courier service to send the package to our designated regional inspection facility.

4

Inspection and Refund

Once our technicians verify the item's condition and odometer reading, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing